Acceptable Use Policy

By accessing or using Faku'Mlilo, (https://fakumlilo.com or its mobile applications) you agree to comply with the terms and conditions of this Acceptable Use Policy.

Restricted Activities

You may not use Faku'Mlilo in connection with any product, service, transaction or activity that violates any law or government regulation, or promotes or facilitates such by third parties, violates any rule or regulation of Visa, MasterCard, or any other electronic funds transfer network (each, a “Card Network”) is fraudulent, deceptive, unfair or predatory, causes or threatens reputational damage to us or any Card Network, involves any of the business categories listed in heading 2 below in or creates a significant risk of chargebacks, penalties, damages or other harm or liability.

Certain Business Categories

You may not use Faku'Mlilo in connection with any product, service, transaction or activity that: falls within the Prohibition List of the South African Customs Administration of SARS relates to the sale and/or purchase of:
1.banned narcotics, steroids, certain controlled substances or other products that present a risk a consumer's safety.
2.blood, bodily fluids or body parts.
3.burglary tools.
4.counterfeit items.
5.illegal drugs and drug paraphernalia.
6.fireworks, destructive devices and explosives.
7.identity documents, government documents, personal financial records or personal information (in any form, including mailing lists).
8.lottery tickets, sweepstakes entries or slot machines without the required license.
9.offensive material or hate speech or items that promote hate, violence, racial intolerance, or the financial exploitation of a crime.
10.chemicals.
11.recalled items.
12.unlicensed financial services, stocks or other securities.
13.stolen property.
14.items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction.
15.sales of currency without Reserve bank license, certain cryptocurrency operators.
16.obscene material or pornography.
17.certain sexually oriented materials or services.
18.certain firearms, firearm parts or accessories, ammunition, weapons or knives.
19.any product or service that is illegal or marketed or sold in such a way as to create liability to Faku'Mlilo; or .
20.production of military and paramilitary wears and accoutrement, including those of the Police and the Customs, Immigration and Prison Services relate to transactions that:.
1.show the personal information of third parties in violation of applicable law.
2.support pyramid or ponzi schemes, matrix programs, other "get rich quick" schemes or certain multi-level marketing programs.
3.are associated with purchases of annuities or lottery contracts, lay-away systems, off-shore banking or transactions to finance or refinance debts funded by a credit card 4.pertain to ammunitions and arms; and.
5.involve gambling, gaming and/or any other activity with an entry fee and a prize, including, but not limited to casino games, sports betting, horse or greyhound racing, lottery tickets, other ventures that facilitate gambling, games of skill (whether or not it is legally defined as a lottery) and sweepstakes unless the operator has obtained prior approval from Faku'Mlilo and the operator and customers are located exclusively in jurisdictions where such activities are permitted by law.

3. Actions by Faku'Mlilo

If, in our sole discretion, we believe that you may have engaged in any violation of this Acceptable Use Policy, we may (with or without notice to you) take such actions as we deem appropriate to mitigate risk to Faku'Mlilo and any impacted third parties and to ensure compliance with this Acceptable Use Policy. Such actions may include, without limitation.
1.Blocking the settlement or completion of one or more payments.
2.Suspending, restricting or terminating your access to and use of the Faku'Mlilo’s Services.
3.Terminating our business relationship with you, including termination without liability to Faku'Mlilo of any payment service agreement between you and Faku'Mlilo.
4.Taking legal action against you.
5.Contacting and disclosing information related to such violations to (i) persons who have sold/purchased goods or services from you, (ii) any banks or Card Networks involved with your business or transactions, (iii) law enforcement or regulatory agencies, and (iv) other third parties that may have been impacted by such violations; or.
6.Assessing against you any fees, penalties, assessments or expenses (including reasonable attorneys’ fees) that we may incur as a result of such violations, which you agree to pay promptly upon notice..
4. Updates, Modifications & Amendments.
We may need to update, modify or amend our Acceptable Use Policy at any time. We reserve the right to make changes to this Acceptable Use Policy.
We advise that you check this page often, referring to the date of the last modification on the page.

Governing law

The laws of South Africa govern these Terms and you agree that the South African courts shall have exclusive jurisdiction to determine any matter or dispute in connection with or arising out of this Site.

Privacy Policy

Effective December 1, 2021

Data Privacy, Protection & Cookie Policy

This data privacy, protection and cookie policy describes your privacy rights regarding Faku'Mlilo’s (“we”, “us” or “our”) collection, use, storage, sharing and protection of your personal information. It applies to our website and all related sites, applications, services and tools regardless of how you access or use them. This Data Privacy, Protection and Cookie Policy (the “Privacy Policy”) will help you understand how we use your information and what we do with it. However, this Privacy Policy does not apply to services that are not owned or controlled by Faku'Mlilo, including third-party websites and the services of other Faku'Mlilo’s merchants. Our goal is to handle personal data provided to us in compliance with applicable data privacy and protection laws. This Privacy Policy applies to all forms of systems, operations and processes within the Faku'Mlilo environment that involve the collection, storage, use, transmission and disposal of Personal Information. We respect the privacy of our online visitors and registered users (“Users”) as such we will take reasonable steps to protect your information. To use our website or any of our products or services, your consent is required for the use of your data as described in this Privacy Policy

Company Overview

1. Faku'Mlilo provides technology infrastructure to enable hustlers and side-hustlers, professional and general professional; and SMEs to digitize their services and products. This Privacy Policy is intended to set certain standards across the operations of the Faku'Mlilo applications and its parent company Neemo Business Solutions Pty (Ltd.).
2. Updates, Modifications & Amendments
We may need to update, modify or amend our Privacy Policy as our technology evolves and as required by law. We reserve the right to make changes to this Privacy Policy from time to time and notify Users of material changes. The Privacy Policy will apply from the effective date provided on our website. We advise that you check this page often, referring to the date of the last modification on the page. If a User objects to any of the changes to this Privacy Policy, the User must cease using this Site, or terminate their account in the event an account has been created.
3. Age Restriction
Our website, mobile applications and services are not directed to children under 18. We do not knowingly collect information from children under 18. If as a parent or guardian, you become aware that your child or ward child has provided us with any information without your consent, please contact us through the details provided in this Privacy Policy.
4. The Information we Collect
4.1 Personal Information As part of our operations, Faku'Mlilo collects and processes certain types of information (such as name, telephone numbers, address etc.) of individuals that makes them easily identifiable. These individuals include current, past and prospective employees, merchants, suppliers/vendors, customers of merchants, Users and other individuals whom Faku'Mlilo communicates or deals with, jointly and/or severally. Faku'Mlilo is firmly committed to complying with applicable data protection laws, regulations, rules and principles to ensure security of Personal Information handled by the Company. To gain full access to our website and services, you must register for a Faku'Mlilo account. When you register for an account, we collect Personal Information which you voluntarily provide to us. Personal Information refers to information relating to an identified person or information that can be used to identify you, (e.g. email address, bank details, name, telephone number). It may also include anonymous information that may be linked to you specifically, (e.g. IP address). We use your Personal Information to: 1. Provide you with the required services.
2.Respond to your questions or requests.
3.Improve features, website content and analyse data to develop products and services.
4.Address inappropriate use of our website
5.Prevent, detect and manage risk against fraud and illegal activities using internal and third party screening tools
6.Send you marketing content, newsletters and service updates curated by Faku'Mlilo, however, we will provide you with an option to unsubscribe if you do not want to such communique
7.Verify your identity and the information you provide in line with Faku'Mlilo’s statutory obligations using internal and third party tools
8.Maintain up-to-date records
9.Resolve disputes that may arise, including investigations by law enforcement or regulatory bodies
10.Any other purpose that we disclose to you in the course of providing Faku'Mlilo services to you
We may retrieve additional Personal Information about you from third parties and other identification/verification services such as your financial institution and payment processor. With your consent, we may also collect additional Personal Information in other ways including emails, surveys, and other forms of communication. Once you begin using our services through your Faku'Mlilo account we will keep records of your transactions and collect information of your other activities related to our services. We will not share or disclose your Personal Information with a third party without your consent except as may be required for the purpose of providing you with our services or under applicable legislation.
In providing you with the services, we may rely on third-party servers located in foreign jurisdictions from time to time, which as a result, may require the transfer or maintenance of your personally identifiable information on computers or servers in foreign jurisdictions. We will endeavour to ensure that such foreign jurisdictions have data protection legislation that is no less than the existing data protection regulations in force in South Africa and your personally identifiable information is treated in a safe and secure manner.
4.2 Information that we collect from website visitors
We do not collect your Personal Information when you visit the website. However, so we can monitor and improve our website and services we may collect non-personally-identifiable information. We will not share or disclose this information with third parties except as a necessary part of providing our website and services. We may use the information to target advertisements to you.
4.3 Information that we collect from checkout users
When you checkout with Faku'Mlilo on a merchant’s website, we do collect and store your email address, your mobile phone number, and billing and shipping address. We do not however collect and store card or banking information in whatsoever form.
We may share your contact information with merchants as part of your purchase details for record purposes. We will not share this information with other third parties except as a necessary part of providing our website and services. We do not share your card or banking information with merchants. Please review your merchant’s privacy policy to understand the privacy policies guiding the merchant you transact with.
4.4 Purpose Limitation
Faku'Mlilo collects Personal Information only for identification purposes and for which consent has been obtained. Such Personal Information cannot be reused for another purpose that is incompatible with the original purpose, except consent is obtained for such purpose.
4.5 Data Minimization
Faku'Mlilo limits Personal Information collection and usage to data that is relevant, adequate, and absolutely necessary for carrying out the purpose for which the data is processed. Faku'Mlilo will evaluate whether and to what extent the processing of Personal Information is necessary and where the purpose allows, anonymized data will be used.
5. Cookies We use cookies to identify you as a User and make your user experience easier, customise our services, content and advertising; help you ensure that your account security is not compromised, mitigate risk and prevent fraud; and to promote trust and safety on our website. Cookies allow our servers to remember IP addresses, date and time of visits, monitor web traffic and prevent fraudulent activities. Our cookies never store personal or sensitive information; they simply hold a unique random reference to you so that once you visit the site we can recognize who you are and provide certain content to you.
If your browser or browser add-on permits, you have the choice to disable cookies on our website, however this may impact your experience using our website.
6. How We Protect your Information
Faku'Mlilo shall establish adequate controls in order to protect the integrity and confidentiality of Personal Information, both in digital and physical format and to prevent Personal Information from being accidentally or deliberately compromised. Faku'Mlilo is committed to managing your Personal Information in line with global industry best practices. We protect your Personal Information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration, we also use industry recommended security protocols to safeguard your Personal Information. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to our building and files and only granting access to Personal Information to only employees who require it to fulfil their job responsibilities. Any Personal Information processing undertaken by an employee who has not been authorized to carry such out as part of their legitimate duties is unauthorized. Employees may have access to Personal Information only as is appropriate for the type and scope of the task in question and are forbidden to use Personal Information for their own private or commercial purposes or to disclose them to unauthorized persons, or to make them available in any other way.
7. How we share the Personal Information you provide
Faku'Mlilo does not sell, trade or rent personal information to anyone. However, to enable us render our services to you on our website, we may share your information with trusted third parties, such third parties include financial institutions, payment processors verification services, sanctions screening and identity verification services as well as any third parties that you have directly authorized to receive your Personal Information. Your Personal Information may be stored in locations outside the direct control of Faku'Mlilo, for instance, on servers or databases co-located with hosting providers. We may disclose your Personal Information in compliance with applicable law or a legal obligation to which we are bound. Please note that merchants, sellers, and other Users you buy from or contract with have their privacy policies, and although Faku'Mlilo’s Merchant Terms of Use does not allow the other transacting party to use your information for anything other than as authorised by you, Faku'Mlilo is not responsible for their actions, including their information protection practices. The use of your information by such third party will be subject to their applicable privacy policy, which you should carefully review.
8. Transfer of Personal Information
8.1 Third Party Processor within South Africa
Faku'Mlilo may engage the services of third parties in order to process the Personal Information of Data Subjects collected by the Faku'Mlilo. The processing by such third parties shall be governed by a written contract with Faku'Mlilo to ensure adequate protection and security measures are put in place by the third party for the protection of Personal Information in accordance with the terms of this Privacy Policy.
8.2 Transfer of Personal Information to Foreign Country
Where Personal Information is to be transferred to a country outside South Africa, Faku'Mlilo shall put adequate measures in place to ensure the security of such Personal Information. In particular, Faku'Mlilo shall, among other things, confirm whether the country is on the White List of Countries with adequate data protection laws. Transfer of Personal Information out of South Africa would be in accordance with the provisions of the South Africa Data Protection Regulation. Faku'Mlilo will therefore only transfer Personal Information out of South Africa on one of the following conditions:
1. The consent of the Data Subject has been obtained;
2. The transfer is necessary for the performance of a contract between Faku'Mlilo and the Data Subject or implementation of pre-contractual measures taken at the Data Subject’s request;
3. The transfer is necessary to conclude a contract between Faku'Mlilo and a third party in the interest of the Data Subject;
4. The transfer is necessary for reason of public interest;
5. The transfer is for the establishment, exercise or defense of legal claims;
6. The transfer is necessary in order to protect the vital interests of the Data Subjects or other persons, where the Data Subject is physically or legally incapable of giving consent.
Faku'Mlilo will take all necessary steps to ensure that Personal Information is transmitted in a safe and secure manner. Details of the protection given when your Personal Information is transferred outside South Africa shall be provided to you upon request.
9. Grounds for Processing of Personal Information
Processing of Personal Information by Faku'Mlilo shall be lawful if at least one of the following applies:
1.The Data Subject has given consent to the processing of his/her Personal Information for one or more specific purposes;
2.The processing is necessary for the performance of a contract to which the Data Subject is party or in order to take steps at the request of the Data Subject prior to entering into a contract;
3.Processing is necessary for compliance with a legal obligation to which Faku'Mlilo is subject;
4.Processing is necessary in order to protect the vital interests of the Data Subject or of another natural person; and
5.Processing is necessary for the performance of a task carried out in the public interest or in exercise of official public mandate vested in Faku'Mlilo.
For the purpose of this Privacy Policy, consent means any freely given, specific, informed and unambiguous indication of the Data Subject's wishes by which they, through a statement or a clear affirmative action, signify their agreement to the processing of Personal Information relating to them.
10. Choices and Rights
Individuals who have Personal Information held by Faku'Mlilo are entitled to reach out to Faku'Mlilo to exercise the following rights:
1.Right to request for and access their Personal Information collected and stored. Where data is held electronically in a structured form, such as in a Database, the Data Subject has a right to receive that data in a common electronic format.
2.Right to information on their personal information collected and stored;
3.Right to objection or request for restriction;
4.Right to object to automated decision making;
5.Right to request rectification and modification of Personal Information which Faku'Mlilo keeps;
6.Right to request for deletion of their data;
7.Right to request the movement of data from Faku'Mlilo to a third party; this is the right to the portability of data;
8.Right to object to, and to request that Faku'Mlilo restricts the processing of their information
Your request will be reviewed by Faku'Mlilo’s Data Protection Officer and carried out except as restricted by law or Faku'Mlilo’s statutory obligations. You may decline to provide your personal Information when it is requested by Faku'Mlilo, however, certain services or all the services may be unavailable to you. You may review your account settings and update your Personal Information directly or by contacting us.
11. The Data that We Retain
We will retain your information for as long as your account is active or as needed to provide our services to you, comply with our legal and statutory obligations or verify your information with a financial institution. Faku'Mlilo is statutorily obligated to retain the data you provide us with in order to process transactions, ensure settlements, make refunds, identify fraud and in compliance with laws and regulatory guidelines applicable to us, our banking providers and card processors. Therefore, even after closing your Faku'Mlilo account, we will retain certain Personal Information and transaction data to comply with these obligations. All Personal Information shall be destroyed by Faku'Mlilo where possible. For all Personal Data and records obtained, used and stored by Faku'Mlilo, we shall perform periodical reviews of the data retained to confirm the accuracy, purpose, validity and requirement to retain. The length of storage of Personal Information shall, amongst other things, be determined by:
1. The contract terms agreed between Faku'Mlilo and the Data Subject or as long as it is needed for the purpose for which it was obtained; or
2. Whether the transaction or relationship has statutory implication or a required retention period; or
3. Whether there is an express request for deletion of Personal Data by the Data Subject, provided that such request will only be treated where the Data Subject is not under any investigation which may require Faku'Mlilo to retain such Personal Data or there is no subsisting contractual arrangement with the Data Subject that would require the processing of the Personal Data; or 4. Whether Faku'Mlilo has another lawful basis for retaining that information beyond the period for which it is necessary to serve the original purpose.
12. Contact Faku'Mlilo’s Data Protection Officer
If you have any questions relating to this Privacy Policy or would like to find out more about exercising your data protection rights, please reach out to our legal team via email at support@fakumlilo.com Faku'Mlilo maintains a data breach procedure in order to deal with incidents concerning Personal Information or practices leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Information transmitted, stored or otherwise processed. You may contact our legal upon becoming aware of any breach of Personal Information or if your access credentials have been compromised, to enable us to take the necessary steps towards ensuring the security of your Personal Information or account

FAQs

Q: What is Faku'Mlilo?
A: Faku'Mlilo is a digital platform for Hustlers, Professional and General Services Providers, Beauty and Wellness, Health and Medical and anyone who is in the business of providing specific services that requires bookings/appointment and/or selling and ordering of the products
Q: What can I do on https://fakumlilo.com platform?
A: Services Booking
Appointments Scheduling
Make Reservations
Reminders and Notifications
Manage customer on waiting list
Accept and Manage Orders
Product listing(E-commerce)
Manage Customer Subscriptions
Collect payments fast and securely
Q: How do I register and to my online shop and diary link(website)?
A: Download the Android app on PlayStore and register. Registration takes less than 60secs and you get your website link immediately after verification. You can watch this video on…
Q: Which channels can access the platform from?
A: Web at https://fakumlilo.com , iOS and Android app
Q: How do I add my products and services?
Adding products on Faku'Mlilo is a simple process. We created an easy-to-follow guide on how you can add products and services to your store. You can watch the video …
Q: Can I get product orders from my customers?
A: Yes, there is a tab for orders.
Q: How do I know if there is a booking for my service or purchase on my listed products?
A: Once the customer visits your link(website), selects the product or service and confirms order, you’ll get a push notification and a mail immediately informing. The customer will also get a notification.
Q: Can I accept online payments?
A: Yes, all services and products are linked to payment gateway. The customer can pay online or in-store.